Raising Tickets
This video will give you a full overview of NAVBLUE Support Portal functionalities.
Mon, 30 Mar, 2020 at 3:49 PM
Raising a support ticket works the same way on all different support portal. Make sure to go to the right support portal according to the product you ha...
Thu, 18 Mar, 2021 at 4:15 PM
When you raise a ticket with us, we ask you to define the criticality of the ticket. In this article, we provide you with some guidance on how to select t...
Tue, 23 Mar, 2021 at 9:45 AM
When you raise a ticket with us, we ask you to define the type of the ticket. In this article, we provide you with some guidance on how to select th...
Mon, 11 Jun, 2018 at 7:35 PM
When you submit a ticket to us we ask you to describe the ticket to us. This is the most important element of your ticket and it often makes the differen...
Tue, 10 Apr, 2018 at 10:27 AM
Once you have created one or several tickets, you will want to check their statuses and updates. To do so, go to any support portal: In order to Chec...
Thu, 18 Mar, 2021 at 3:38 PM
Within the portal, if you want to locate a ticket by specific ticket number, just type the Ticket number in the main search field. e.g., if you are sear...
Fri, 8 Jul, 2022 at 12:18 PM
When an answer has been provided to you and you think the ticket can be closed, you can Close the ticket yourself by opening the ticket on the NAVBLUE su...
Thu, 19 Dec, 2019 at 10:36 AM
Service Availability means the period for which the service is available and operable by the customer based on the specification, excluding scheduled mainte...
Wed, 17 Mar, 2021 at 2:29 PM
As part of the NAVBLUE Quality Management System (QMS), a Root Cause Analysis (RCA) is typically conducted when any nonconformity is identified and reported...
Thu, 7 Jul, 2022 at 12:49 PM